Ocean Creations Exchange Policy 

All sale items, purchases during any sales promotion, or custom pieces are ALL SALES FINAL including: 

Items NOT eligible for exchanges/ All Sales Final 

  • Custom Charm Bracelets 
  • Custom Charm Necklace 
  • Resized Items 
  • Permanent/ Forever Jewelry 
  • Sale or Discounted Items 
  • Hair Clips 
  • Bikinis and Swimwear 

Exchanges or Store Credit for Online Orders 

Please email customer service at to submit an exchange request. Include your order number and explain your reasoning for the exchange. 

The request must be made within 14 days of receiving your product. We will determine the 14 day period by your shipping confirmation and certified delivery date via USPS. 

After submitting your exchange request, our support team will either except or deny your request according to our policy. We may ask for photos of the items. Ocean Creations reserves the right to deny any exchanges that shows signs of wear or does not comply our exchange policy. 

If approved, you have 5 days to send the order back to the address provided. Please send it back with all the shipping materials and original packaging. 

We do not provide return shipping labels or cover return shipping fees. After we receive the exchanged item we will issue you a digital credit to Ocean Creations or an equal valued item.   

Forever Jewelry Policy 

If your forever chain needs a repair within 14 days of the purchase the first weld is free with a receipt present. Charms do not apply. NO exceptions. 

OC forever chain repairs are $5 per weld after the 14 day period. Non OC chains can be re-welded or altered to a shorter length for $15 per weld. 

If you loose your forever chain within the first 14 days a new one can be purchased with a 50% off discount. A receipt of the original purchase is required. Charms do not apply. 

Gift Card Policy 

Gift cards are redeemable for merchandise and services at Ocean Creations. This digital or physical card is not redeemable for a refund or for a cash value and is non transferable.